Return and Refund Policy

We are committed to providing high-quality security products as an Authorized Channel Partner of HIKVISION, CP Plus, Dahua, and Honeywell Security Products. We sell only genuine products to ensure the best experience for our customers. Please review our policy regarding returns, exchanges, and warranty services below:

Replacement Policy

• No Replacement Policy: These companies do not offer product replacements, even for Dead on Arrival (DOA) items. Therefore, we also do not provide replacements.

Warranty Services

• Warranty Coverage: If you experience an issue with a product, we offer warranty services to ensure your purchase is supported.
• Process:
  • Deposit the faulty product at our Indore office.
  • We will send the product to the respective principal company to avail warranty services.
  • Once we receive the repaired or replacement product from the company, we will notify you for self-pick-up.

Reliability

• We are proud to partner with renowned brands like HIKVISION, CP Plus, Dahua, and Honeywell, known for their high-quality products with an error rate of less than 1%.

Customer Support

• Contact Us: For assistance or questions regarding your purchase, please contact our customer service team at [insert contact information].

We appreciate your understanding of our policy and are dedicated to ensuring you receive the best possible service and support for your security products.